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Setting up email in Outlook 2003

1. Start Outlook.

2. On the Tools menu, click E-mail Accounts. 

3. Under E-mail Accounts, click 'Add a new e-mail account', and then click Next.

4. Click IMAP as the type of account that you are creating, and then click Next.

5. Fill out the required settings as following:

Your Name: Your name exactly as you want it to appear to recipients when they receive email from you
Email Address: your full email address - eg jsmith@my-domain.com

Account Type: IMAP (recommended)
Incoming mail server: mail.<domain> - replace <domain> with your domain name, so for example mail.my-domain.com
Outgoing mail server (SMTP): mail.<domain> - same as the Incoming mail server

Username: your full email address once again
Password: your mail box password

Ensure that 'Require logon using Secure Password Authentication (SPA) remains unchecked. This is important as you may experience difficulty sending email with this enabled.

6. Click "More Settings..."
7. Click "Outgoing Server" tab at the top.
8. Mark the box labelled "My outgoing server (SMTP) requires authentication".
9. Click "Advanced" tab at the top
10. In the Outgoing mail (SMTP) box, type 25. *Note, if you have trouble sending e-mail, please try changing this to port 587.
11. Ensure that both 'This server requires an encrypted connection (SSL) options are unchecked
12. Click "Ok" to close the window.
13. Click Next after you have completed entering this configuration information, and then click Finish

Can I connect to my mailbox with a secure connection?

Yes, mail connections for all protocols with SSL encryption are supported. The ports for this are:

POP3: 995
IMAP: 993
SMTP: 465

You should choose the option in your mail client to use secure password authentication when using a secure connection.

It is expected that a warning will be given when making a secure connection which is addressed in the support database article entitled "Why do I see an SSL warning when connecting to my mailbox with a mail client?".

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